Terms of Service

General Terms and Conditions for using WWW.ELDRIVE.EU Platform

1.1.      These General Terms and Conditionsapply when you: (i) visit and use the Eldrive website https://eldrive.eu/; (ii) use the Eldrive mobile app; (iii) register youraccount on the Eldrive mobile app; (v) use electric vehicle charging services;(vi) use other services provided by Eldrive through your account (the followingservices are collectively referred to as the Services).

1.2.      Before using our Services, you mustread and agree to be bound by these Terms, our Privacy Policy and otherdocuments. If you do not agree to these Terms and other mentioned documents,you may not use the Eldrive Services or create an account on the mobile application.

II.             DEFINITIONS

2.1.      Rules- means these General Terms and Conditions, as supplemented and amended fromtime to time.

2.2.      Eldrive or We - UAB "Eldrive Lithuania", legal entity code 305829082,address Aukštaičių str. 7, LT-11341 Vilnius, Republic of Lithuania, e-mail info@eldrive.lt, phone +370 664 44505.

2.3.      Customer or You - a natural person who has duly registered on the Mobile Appand expressly accepted the Terms and/or who uses the Eldrive Services.

2.4.      Electric vehicle' - means a motor vehicle equipped with a powertrain, havingat least one non-external electrical energy converter with an electricallyrechargeable energy storage system that can be charged externally.

2.5.      Electric Vehicle Charging Station means an electrical engineering installation with one ormore Electric Vehicle Charging Accesses and a common user identificationinterface included in the network of charging stations managed by Eldrive.

2.6.      Electric Vehicle Charging Access - an Electric Vehicle Charging Interface that allows you tocharge one Electric Vehicle at a time.

2.7.      Website -Eldrive's website, which can be accessed at https://eldrive.eu/.

2.8.      Mobile App - a mobile application operated by Eldrive which enableseach properly registered Customer to access its content free of charge,including information about the selected EV Charging Station included in the EVCharging Station infrastructure operated by Us. The Mobile App providesinformation on the location, capacity, type, number of EV charging bays,available capacity and the cost of the charging service provided by theselected EV charging bay. In the Mobile App, the Customer can manage his/heraccount settings, view payment information, etc.

2.9.      Charging Session - the period of time during which charging of the ElectricVehicle is initiated, measured in terms of the time between the connection ofthe Electric Vehicle to the Electric Vehicle Charging Station and thedisconnection of the Electric Vehicle from the Electric Vehicle ChargingStation.

2.10.   Gift voucher - a special electronic document with a unique code that,when added to an Account, entitles you to use the Charging Services for theamount specified in the gift voucher. The Gift voucher may have a limitedvalidity period and special conditions for its use on a case-by-case basis.

2.11.   Discount Code means a special combination of letters and/or numbers/charactersthat provides a discount for payment for the Services. The discount code mayhave a limited period of validity and special conditions for its use in eachcase.

2.12.   RFID key - a personal identification tool of the Customer, operatingat radio frequency. Each Customer has the option to order an RFID key (in theform of a card or token) which provides remote identification and access to theServices.

2.13.   Account -the Customer's personal electronic account on the Mobile App.

2.14.   Privacy Policy - a document informing our Clients about the basicprinciples of personal data processing and the implementation of data subjectrights. The Privacy Policy is published on the Website https://eldrive.eu/lt/privacy-policy/ and can also be found in the Mobile App under "About".

2.15.   Subscription plan - a monthly plan that provides special charging tariffs(prices) when You subscribe and pay a monthly fee. Subscription plans can onlybe ordered by Customers - natural persons. One Subscription plan is linked toone Customer Account. Subscription plans may vary in type and price. The priceand scope of Subscription plans are determined unilaterally by Eldrive andspecified in the Mobile App and on Our website.

III.           REGISTRATION AND ACCOUNT

3.1.      To use the Mobile App, you mustdownload it from Google Play or the App Store (depending on the operatingsystem supported by your smartphone) and create an Account there.

3.2.      To create an Account, you must: 1)fill in the registration form on the Mobile App with the details requested inthe form: 2) familiarize yourself with the Terms and Conditions, the PrivacyPolicy and other information required to be made available; 3) express yourconsent to the Terms and Conditions and other documents by ticking theappropriate check boxes; 4) agree or disagree to direct marketing messages byticking the appropriate check boxes; 5) attach your payment card details.

3.3.      You may use the Account free ofcharge and for an unlimited period of time until you have duly fulfilled yourobligations under the Terms. You may either delete your Account at any time orcontact Eldrive by email at info@eldrive.lt or by phone at +370 664 44505 to have your Account removed.Please note that your Account will not be deleted if you have not paid in fullfor the Services provided to you. If You create an Account but do not useEldrive's charging services noteven once, we will have the right to delete Your Account 1 year after the dateof registration. Also, if You stop using Your Account for 3 consecutive years,as set out in the Privacy Policy, We also have the right to remove YourAccount. Upon removal of Your Account, We will delete Your personal data in accordancewith the provisions set out in the Privacy Policy.

3.4.      Account login details are only givento a specific natural person, and You must keep these details secure and notdisclose them to anyone else. All actions performed through Your Account shallbe deemed to have been performed by You.

3.5.      You must inform Eldrive immediatelyif You lose Your login details (login name and/or password) and/or if theybecome known to third parties. Eldrive undertakes to provide You with new logincredentials and/or to block your Account, as the case may be, without delay andwithin 1 (one) business day at the latest.

3.6.      If You provide false, incomplete orinaccurate information, Eldrive shall have the right to immediately and withoutnotice to You do any or all the following: (i) refuse to register You on theMobile App; (ii) terminate Your registration; or (iii) limit or suspend all orpart of the provision of the Services.

3.7.      We may refuse to approve Your Accountif it is determined that You have provided incorrect details when registering onthe Mobile App or if You have registered in deliberate breach of the Terms. Wemay also cancel Your already approved Account if there are reasonable groundsto believe that You are using the Mobile App in material breach of the Terms,or if You damage Eldrive's property (EV Charging Stations), commit fraud, ormaliciously fail to pay for the Services, or otherwise violate Eldrive's rights.

IV.           PROHIBITED CONDUCT AND LIABILITY

4.1.      You undertake: 1) to provide onlycorrect and up-to-date data when creating an Account; 2) to update immediatelyany changed data, which You can modify using the Account settings; 3) to usethe Website and/or Mobile App in accordance with the Terms and withoutinterfering with their operation; 4) not to take any action that violates orseeks to violate the security of Eldrive's system and/or network; and 5) to usethe Services in accordance with the Rules and the requirements of Republic of Lithuanialegislation.

4.2.      If You breach the obligations setout in clause 4.1, We reserve the right to terminate Your Account or restrict Youraccess to Your Account until the breach has been remedied and/or damages havebeen paid.

V.             MOBILE APP FUNCTIONALITY

5.1.      Once You have created an Account, Youcan: 1) search and filter the nearest EV charging stations according to thecriteria you choose; 2) monitor the availability of EV charging stations inreal time; 3) monitor the charging progress in real time; 4) start and stop acharging Session at the selected station; 5) use the automatic charging startfunction at fast charging stations; 6) receive notifications about the end ofthe charging Session and other important events; 7) choose the desired paymentmethod and access payment information, and use other additional features of theMobile Application.  

5.2.      In Your Account, You can access allinformation about Your use of the Services, payment history, charging sessiontimes, etc. You can also edit the personal data provided in Your Account at anytime.

VI.           RFID KEY AND HOW TO ORDER IT

6.1.      You can initiate Charging Servicesvia the Mobile App, but if you wish, you can purchase an RFID key from us freeof charge, which will allow you to initiate Charging Services without using theMobile App (but you must have an Account in the Mobile App). If you wish toorder an RFID Key (in the form of a card or token) you can do so by placing anorder for an RFID Key in the Mobile App.

6.2.      We shall not be liable for the lossand/or misuse of the RFID Key or for any loss or damage suffered by you as aresult of the loss and/or misuse of the RFID key. In the event of loss of theRFID key, you are responsible for blocking it yourself using the Mobile App,and if you are unable to do so, you must notify Eldrive immediately by email atinfo@eldrive.ltor by phone at +370 664 44505 and wewill block the RFID key for you. Upon receipt of your notification of a lostRFID key, the lost RFID key will be blocked immediately, but no later than 2 (two)working days from the date of notification. You shall at all times be liable topay for the Services provided prior to the time of blocking of the RFID key.Once the RFID key has been blocked, you may order a new RFID key in the normalway.

VII.         AUTOMATIC CHARGING START

7.1.      The "Automatic ChargingStart" feature in the Mobile App enables Customers to start and stopCharging sessions at Fast Charging Stations on the Eldrive network (DC stations- CCS connections only and exclusively) by connecting the Electric Vehicle'sCharging Connector to the Electric Vehicle without the need for additionalconfirmation via the Customer's Account in the Mobile App or via an RFID key.The above feature does not remove the possibility to start or stop a ChargingSession in the standard way using the Mobile App or RFID key. It should benoted that in order to use the Automatic Charging Start feature, you must subscribeto it by emailing info@eldrive.lt and indicating that you wish to activate this feature,identifying the specific Electric Vehicle, and the email address with which youare registered in the Mobile App. Eldrive will process your request within amaximum of 2 (two) working days and will inform you of the activation ornon-activation of the feature via the email address you have provided.

VIII.      GIFT VOUCHERS

8.1.      TheGift voucher is assigned to Your Account by entering its unique code in theMobile App. In order to use the Services for the amount specified in the Gift voucher,You must select the payment method in Your Account to pay for the amount of theGift voucher assigned to Your Account before You start the Charging Session. Ifthe balance of the Gift voucher amount is depleted while the Charge Session isin progress, the Charge Session will be terminated and must be restarted byselecting a different payment method. It is not possible to initiate a ChargingSession with an RFID key using a Gift voucher.

8.2.      Uponexpiry of the activation or validity period, the balance of the Gift voucherwill be cancelled and will not be refunded by Eldrive. The Gift voucher is notredeemable for cash or another Gift voucher.

IX.           DISCOUNTCODES

9.1.      Thevalue of the Discount code is assigned to the Customer's Account after enteringthe code in the Mobile App. The expiry dates of the values granted by theDiscount codes attached to the Account are also indicated in the Mobile App. ADiscount code that has already expired shall not be renewed and shall not berefunded. The Discount Code is not convertible into cash.

9.2.      Inorder to use a Discount code, You must select the payment method in YourAccount before the start of the Charging Session, which will be the paymentmethod based on the amount of the Discount code assigned to your Account. Ifthe balance of the amount allocated by the Discount code is depleted while theCharging Session is in progress, the Charging Session will be interrupted andmust be restarted by selecting another payment method. It is not possible toinitiate a Charging Session with the RFID key using the Discount code.

X.             SUBSCRIPTIONPLANS

10.1.    Eldrive offers itsCustomers Subscription plans that provide special charging tariffs (prices) atAC (slow charging) and DC (fast charging) charging stations on the Eldrivenetwork. Eldrive publishes the Subscription plans offered, their prices andspecial tariffs on the Mobile App. Discountson Subscription plans cannot be combined with other discounts or promotionsoffered by Eldrive.

10.2.    Each Subscription planordered is linked to the Subscribing Customer's Account.

10.3.    Subscription plans arevalid and can only be ordered by natural persons.

10.4.    Subscription plans areordered for the month (for example: if You order on 15 March 2025 at 10:00a.m., Your subscription plan will be valid until 15 April 2025 at 10:00 a.m.)and are automatically renewed by charging the Customer's payment card in theMobile App. If You do not wish for the Subscription Plan to be automaticallyrenewed in the Mobile App, You may disable the automatic renewal of theSubscription plan. Please note that although the Subscription Plan is valid fora month from the date of payment, you will be able to charge your ElectricVehicle/Vehicles up to 250 kWh within Subscription plan duration atspecial tariffs (prices). Above this amount of kWh, the standard Eldrivetariffs (prices) in force at the time will apply.

10.5.    If You exceed 250 kWhand want to continue charging Your electric vehicle at special SubscriptionPlan rates, You can renew Your Subscription Plan earlier. i.e. without waitingfor the end of the previously ordered Subscription Plan, please note that Youdo not necessarily have to choose the same Subscription Plan that You orderedpreviously.In this case, Yourpreviously ordered Subscription Plan will end, and You will be subject to thenewly ordered Subscription Plan with a renewed 250 kWh limit. There is no limitto the number of such advance Subscription Plan renewals.

10.6.    Subscription plans canonly be ordered and activated via the Eldrive Mobile App. You will receiveconfirmation of Your subscription to the email address You provided whenregistering on the Mobile App. We will also inform You if the Subscription Planis suspended due to exceeding 250 kWh within the Subscription Plan duration orif we are unable to charge the Subscription Fee from Your payment card added tothe Mobile App.

10.7.    A Subscription Planordered in the Republic of Lithuania will only be valid in the territory of theRepublic of Lithuania, i.e. it will not be valid in other countries whereEldrive operates.

10.8.    Eldrive mayunilaterally change the terms, conditions, fees and applicable tariffs of theSubscription Plans by notifying Customers 3 working days in advance at theemail address provided during registration and/or via the Mobile App. The changes will notaffect Your existing Subscription Plan and will take effect from the date yourSubscription Plan is renewed.

XI.           ELECTRICVEHICLE CHARGING STATIONS

11.1.   By initiating a Charging Session foran Electric Vehicle through Your Account or by using an RFID key, You agree thatthe Charging Service provided by Eldrive will be initiated at Your request andthat Eldrive will debit Your payment card for the Charging Service inaccordance with the applicable Eldrive price list published on the Mobile Appafter You have properly terminated the Charging Session.

11.2.   At the beginning of each session, Youguarantee that the payment card You are using is not blocked and is valid and hassufficient funds to make payments. If Eldrive is unable to charge Your paymentcard for the Charging Services (due to invalidity of the payment card,insufficient funds or otherwise) Eldrive shall be entitled to restrict Your furtheruse of the Charging Services until You have settled all outstanding amounts duefor the Charging Services.

11.3.   Before You start using the ElectricVehicle Charging Station, You must ensure that the charging of the ElectricVehicle is started and completed properly, in accordance with the Terms andConditions and the instructions for use of the Electric Vehicle ChargingStation, which you undertake to read. Such instructions are set out in theMobile App and/or the Electric Vehicle Charging Station. If You notice that theEV Charging Station is damaged or otherwise defective, you must notify Eldriveimmediately and not use the EV Charging Station. If You use a clearly damagedor otherwise defective Charging station and suffer a loss, Eldrive will not beliable for any such loss.

11.4.   In order to ensure that the ChargingServices are being provided properly, You must check the information displayedon the screen of the EV Charging Station and ensure that the battery of the EV beingcharged is compatible with the relevant EV Charging Station, and that the EV canbe charged at the selected EV Charging Station in accordance with theapplicable EV Charging Standards, which You can view using the filters providedin the Mobile Application. By these Terms, you agree to use the Services ingood faith, to use the EV Charging Stations as intended and to protect themfrom damage or destruction.

11.5.   If You cause damage to the ElectricVehicle Charging Station as a result of Your intent or failure to comply withthe Rules, you will be liable to pay compensation.

11.6.   After each Charging Session, YourAccount will provide You with information about Your Charging Session and theamount payable for the Services provided.

11.7.   At the end of the Charging Session, Youundertake to leave the Chargers at the Electric Vehicle Charging Station in anorderly manner, making sure that they are put back in place as indicated on theElectric Vehicle Charging Station.

XII.         PRICE AND PAYMENT OF SERVICES

11.1.   Registration in the Mobile App isfree. Only Charging Services are subject to a fee, the prices of which areunilaterally set by Eldrive and made available to Customers in the price listavailable in the Mobile App by selecting a specific EV Charging Station.

11.2.   The provision of the Charging Serviceshall commence from the moment You connect the Electric Vehicle to the ElectricVehicle Charging Station and initiate a Charging Session, in accordance withthe rules set out in the Rules and with proper identification in the Mobile App,and shall continue until the Charging Session is suspended in the Mobile App.The price for the Charging Service is per KWh charged.

11.3.   The final amount payable for theCharging Services shall be calculated based on the amount of KWh charged aswell as the type of EV charging station. The exact prices are set out in the MobileApp in Euros including VAT. The amount due will be automatically debited from Yourpayment card immediately in the Mobile App. The Parties may agree on otherpayment methods and procedures by separate written agreement.

11.4.   By creating an Account on the MobileApp and agreeing to the Terms, You expressly and unconditionally consent toEldrive charging the price of the Services provided to You directly to Your paymentcard in the Mobile App. Inthe event of insufficient funds on the payment card attached to the Account orother communication/technical failures which prevented the payment of thecharge session immediately after the provision of the Services, you understandand agree that 3 new automatic payments/debits to your payment card will beattempted at 72 hour intervals from the end of the charge session for whichpayment could not be made. Inthis context, the first automatic debit will be made within 72 hours whentrying to debit the card entered in the Mobile app for the primary/defaultpayment method. Subsequently,if the payment is still unsuccessful, two further attempts will be made at72-hour intervals to debit the funds from any payment card added to theAccount.

11.5.   In the event of the expiry of thepayment card or in the event of a shortage of funds, You are required to pay Eldrivefor the Charging Services within 7 (seven) calendar days of the unsuccessfuldebit notification received to your email address. If you fail to pay Eldrive withinthe specified period, we have the right to immediately terminate the Servicesand block Your Account without any separate notice.

11.6.   We have the right to initiate enforcementproceedings if You fail to pay the debt within the time limits set out in theTerms.  

11.7.   On the 5^th to 15^thday of each calendar month, a receipt containing the details of the ChargingSessions is sent to the Customer's email address provided during registration.

11.8.   We have the right to unilaterallychange the fees for the Services and the payment procedure at any time. You canalways find our current fees on the Mobile App.

11.9.   If you are late in paying for theServices in accordance with the Terms, You shall be charged interest at therate of 0.05% on the amount of the unpaid balance for each day of delay.Eldrive also has the right to suspend Your access to the Services until the outstandingamounts due for the Services previously received have been settled. In theevent of an outstanding debt, You shall also be liable to pay all costsincurred by Us in connection with the collection of the debt, if any.

11.10.If, due to technical difficulties orother circumstances beyond Your control, Your payment card has been overchargedfor a Charging Session or in the event of a billing error, You must notify Usas soon as possible using the contact details set out in these Terms. We will,after assessing the validity of the referral and determining that You have beenovercharged for a Charging Session, refund the resulting overcharge to Your nominatedbank account or, at Your option, provide You with a credit limit for furtherCharging Sessions.

11.11.Charging points for electric cars canbe located in areas where parking is charged. In this situation, You are responsiblefor paying the costs at Your own expense. Any disputes regarding administrativefines imposed for improper parking of an Electric Vehicle shall be settleddirectly between You and the third party.

11.12.Eldrive uses the Worldline Global paymentcollection system to process payment cards. By agreeing to these Terms andConditions, the Customer automatically agrees to Worldline Global's Terms andConditions of Use, which can be found at https://worldline.com/content/dam/worldline/local/en-gb/documents/merchant-services-uk/116260102_TC_GTC_General_Terms_Conditions_GBR.pdf.  We ensurethat the data You provide relating to Your payment card is not stored in theMobile App and will not be accessed by Eldrive (the data relating to theCustomer's payment card is only processed and stored by Worldline Global).

XIII.      RESPONSIBILITY

13.1.   Eldrive cannot be held liable in theevent that you choose an unsuitable EV charging station for your EV, if thereare insufficient chargers available at a given time, or if there is a technicalfault. Eldrive endeavors to provide the Services to you in a smooth anduninterrupted manner, but does not warrant that the Services will be availableon a continuous, timely basis or without any errors or interruptions.

13.2.   Updates to the Mobile App areperformed centrally for all Customers, so it is not possible to request thatthe Mobile App software not be updated for a particular Customer.

13.3.   We are not responsible formalfunctions, errors, malfunctions of the Mobile App or malfunctions of thirdparties (e.g. bank, communications provider, electricity distribution provider,etc.).

13.4.   Eldrive shall not be liable for any damagesuffered by You if the RFID key is damaged, lost, stolen or misused by a thirdparty and You have not notified Us of the incident and/or if You use theServices outside the Terms.

13.5.   Under no circumstances will Eldrivebe liable for any consequential damage caused to You and/or Your property inconnection with the provision/use of the Services (to the extent permitted byapplicable law). Eldrive shall only be liable for damages that are direct andarise from Eldrive's breach of the Terms or mandatory provisions of law.

13.6.   We have the right to suspend orterminate the Services at any time without prior notice to You if we havereasonable grounds to suspect the accuracy of the information provided by You,or if You have committed any breaches of the Mobile App and/or the ElectricVehicle Charging Station, or if You are using the Services fraudulently. Inthis case, we have the right to claim compensation from You for the damages Youhave suffered and/or to notify the competent authorities of Your potentiallyunlawful actions.

XIV.       PERSONAL DATA

14.1.   Eldrive respects Your privacy andcomplies with the law, and therefore acts as a data controller in relation tothe personal data You have provided during registration when processing Yourpersonal data. The terms of the processing of personal data by Eldrive are setout in the Eldrive Privacy Policy.

14.2.   Before using the Services, You must readour Privacy Policy at https://eldrive.eu/lt/privacy-policy/. If you do not agree to its terms, You may not use theServices.

XV.         CHANGING THE RULES

15.1.   These Terms may be amended forobjective reasons upon 3 (three) business days' prior notice to You by emailfrom Eldrive. The new Terms will come into force 3 (three) working days afterthe date of the notice sent to You by email. After the effective date of thechanges, you will only be able to use the Services if You have read and agreedto the Terms (by ticking a special check box in the Mobile App). The currentand valid version of the Terms is always available on the Website and theMobile App.

XVI.       FINAL PROVISIONS

16.1.   These Terms and the provision of theServices shall be governed by the laws of the Republic of Lithuania.

16.2.   You have the option to resolvedisputes with Eldrive electronically, without going to court. You must firstcontact Eldrive in writing and within 14 (fourteen) days of receipt of Yourclaim, if We do not respond to Your claim or do not satisfy Your claim, You maycontact the out-of-court consumer disputes body, i.e. the State Consumer RightsProtection Authority (Vilniaus g. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, phone: +370 52626751, website: www.vvtat.lt), or to its territorial units in the counties, or fill outa request form on the EGS platform at http://ec.europa.eu/odr/.

16.3.   Eldrive may assign all of its rightsand obligations under these Terms without Your consent, provided that suchassignment does not adversely affect Your position under these Terms. You maynot assign or transfer any of Your rights and obligations under these Termswithout Eldrive's prior written consent and any unauthorised assignment of suchrights and obligations shall be void.

16.4.   If any provision of the Rules iscontrary to the laws of the Republic of Lithuania or becomes partially orwholly invalid for any reason, it shall not invalidate the remaining provisionsof the Rules.

16.5.   You acknowledge that You understandthat by accepting these Terms, a contractual relationship will be entered intobetween the Parties and that these Terms will become a legally binding agreementbetween the Parties. The Customer’s acceptance of these Terms will be deemed tobe the Customer’s signature with legal effect.

16.6.   The content of the Mobile application,i.e. text, graphics, images, trademarks, logos, etc., is protected by copyrightand other laws of the Republic of Lithuania and the European Union.Unauthorised use of such content may infringe the rights of authors, trademarkowners and other rights protected by law. You may not sell, modify, reproduce,display, distribute, create derivative works from or otherwise use the contentof the Mobile application in any way and/or for any public or commercialpurpose. You may not use the Mobile application Content on any other website ornetworked computer environment for any purpose.

16.7.   Ampeco LTD, legal entity code 205394857,registered at 36 Dragan Tsankov Blvd., entrance A, 5th floor, Sofia 1113,Bulgaria, holds the exclusive license to the Mobile app and all intellectualproperty rights in the Mobile app.

These General Terms and Conditions are in force since 23.03.2017.